UWorkSafe.Online SRL – BE 1035.731.059 · Version 1.1 – May 2026
1.1 These General Terms and Conditions (hereinafter the "GTC") govern all services provided by UWorkSafe.Online SRL, whose registered office is at Rue Chapja 43, 1457 Walhain, registered with the CBE under company registration number BE 1035.731.059 (hereinafter "UWorkSafe.Online" or the "Service Provider").
1.2 These GTC apply to any offer, order, quote, contract or service provided by UWorkSafe.Online, unless expressly waived in writing.
1.3 Any order or acceptance of a quote implies the Client's full and unconditional acceptance of these GTC, to the exclusion of the Client's own general conditions, even if communicated at a later date.
2.1 UWorkSafe.Online provides training, awareness and advisory services in the field of cybersecurity, including in particular:
2.2 The services are described in the quotes, commercial offers or specific contracts concluded with the Client.
2.3 Unless otherwise stipulated, UWorkSafe.Online's obligations constitute best-efforts obligations.
3.1 Training dates, tests or intervention dates are agreed upon by both Parties.
3.2 The Client undertakes to actively collaborate in the organisation of the services and to provide in a timely manner all information necessary for their delivery.
3.3 Where training takes place on the Client's premises, the Client shall make available the infrastructure necessary for the proper conduct of the services.
3.4 UWorkSafe.Online may reasonably adapt the training content to take account of:
3.5 The language of instruction for training sessions is defined in the quote or specific contract. Absent any contrary stipulation, training is delivered in French.
3.6 UWorkSafe.Online reserves the right to have its trainers accompanied by a colleague in an integration phase, for observation purposes only and without any intervention on their part. This third party is subject to the same confidentiality obligations as those set out in Article 9. Their presence does not affect the content or quality of the service. The Client will be informed in advance and may object on reasonable grounds.
3.7 At the end of each training session, UWorkSafe.Online shall provide, upon request, an individual attendance certificate to participants who request one. The Client is responsible for collecting and transmitting in a timely manner the data required to issue such certificates.
4.1 Unless otherwise stated, prices are expressed in euros excluding VAT.
4.2 Invoices are payable immediately upon receipt, unless a different payment deadline is specified on the invoice or in the contract.
4.3 Any dispute regarding an invoice must be raised in writing within eight (8) calendar days of receipt. Failing this, the invoice is deemed accepted.
4.4 In the event of late payment, the amounts due shall automatically and without prior notice bear:
4.5 UWorkSafe.Online reserves the right to suspend its services in the event of non-payment of an overdue invoice.
4.6 Prices may be indexed annually on the contract anniversary date, based on changes in the consumer price index (CPI) published by Statbel, according to the following formula: new price = initial price × (CPI of the month preceding indexation / CPI of the month the contract or quote was signed). Any indexation will be notified to the Client at least two (2) months before it takes effect.
4.7 For any new contractual relationship or for any service exceeding five thousand euros (EUR 5,000) excluding VAT, UWorkSafe.Online reserves the right to require a deposit of thirty per cent (30%) of the total amount excluding VAT upon confirmation of the order or signing of the contract. The scheduling of services is conditional upon actual receipt of this deposit.
5.1 Any cancellation or rescheduling request must be submitted in writing.
5.2 In the event of cancellation of a session less than ten (10 ) working days before the scheduled date, UWorkSafe.Online may invoice a flat-rate indemnity corresponding to costs incurred and time mobilised, as specified in the quote or specific contract.
5.3 In the event of cancellation within the required timeframe, the Parties will endeavour to agree on a new reasonable date according to their respective availability.
5.4 In the event of unjustified absence by the Client or participants on the day of the service, the service shall be deemed performed and fully invoiceable.
6.1 Where services include phishing simulations, the Client warrants that it holds all necessary authorisations to carry out such tests on its infrastructure and with its staff.
6.2 The Client undertakes to provide the technical information and to implement the technical and human means necessary for the execution of the tests.
6.3 Test results are communicated in aggregated and anonymised form, unless otherwise agreed in writing.
6.4 UWorkSafe.Online undertakes to design simulations without genuinely malicious content.
7.1 In the context of certain services, UWorkSafe.Online may process personal data on behalf of the Client.
7.2 The Client acts as data controller and UWorkSafe.Online acts as data processor within the meaning of Regulation (EU) 2016/679 (GDPR).
7.3 UWorkSafe.Online undertakes to:
7.4 Where services include phishing simulations or any other processing of personal data of the Client's staff, the Parties shall enter into a Data Processing Agreement (DPA) prior to the commencement of the relevant services. In other cases, a DPA may be concluded at the request of either Party.
8.1 All educational materials, content, methods, tools, software and documents provided or used by UWorkSafe.Online remain its exclusive property.
8.2 The Client is granted a non-exclusive, non-transferable right of internal use of the materials provided.
8.3 Any reproduction, distribution, commercialisation or external use without prior written authorisation from UWorkSafe.Online is prohibited.
8.4 Any audio or video recording of training sessions, in whatever form (recording, screenshots, live or deferred broadcasting), is strictly prohibited without prior written consent from UWorkSafe.Online. Educational materials provided during training may not be reproduced or distributed externally.
9.1 Each Party undertakes to keep strictly confidential the confidential information received in the context of the contractual relationship.
9.2 This obligation does not apply to information that:
9.3 The confidentiality obligation shall survive for five (5) years after the end of the contractual relationship.
9.4 The Client undertakes not to solicit, recruit or employ, directly or indirectly, any trainers, consultants or employees of UWorkSafe.Online who participated in the services, throughout the duration of the contract and for a period of twelve (12) months following the end of the contractual relationship. In the event of a breach, the Client shall be liable to pay a flat-rate indemnity equivalent to six (6) months of gross remuneration of the person concerned.
10.1 UWorkSafe.Online is bound only by a best-efforts obligation.
10.2 The total liability of UWorkSafe.Online is limited to the amount excluding VAT actually paid by the Client for the services concerned during the preceding twelve (12) months.
10.3 UWorkSafe.Online shall under no circumstances be held liable for:
10.4 This limitation does not apply in the event of fraud, gross negligence or intentionally caused bodily injury.
10.5 Any claim relating to the performance of the services must be submitted to UWorkSafe.Online in writing within three (3) months from the date on which the Client became aware, or should have become aware, of the event giving rise to the alleged damage. Failing a claim within this deadline, any action shall be inadmissible, except in the event of fraud or gross negligence by UWorkSafe.Online.
10.6 UWorkSafe.Online declares that it is covered by a professional civil liability insurance policy with an insurer established in Belgium. A certificate of insurance can be provided to the Client upon written request.
11.1 Neither Party shall be held liable for any failure to perform resulting from a force majeure event within the meaning of Belgian law.
11.2 The Party invoking a force majeure event shall notify the other Party as soon as possible.
11.3 If the force majeure situation continues beyond sixty (60) days, either Party may terminate the contract without indemnity.
11.4 In the event of the unforeseen unavailability of a trainer (illness, accident or any other impediment beyond UWorkSafe.Online's control), UWorkSafe.Online will notify the Client as soon as possible and no later than forty-eight (48) hours before the relevant session, except in exceptional circumstances. UWorkSafe.Online will make every effort to propose a replacement of equivalent qualification. If no replacement is possible, the session will be rescheduled to a date agreed by the Parties within the following eight (8) weeks, without application of a cancellation indemnity and without this constituting a contractual breach.
12.1 In the event of a material breach by either Party of its obligations, the other Party may terminate the contract after a formal notice has remained without effect for thirty (30) days.
12.2 In the event of persistent non-payment, UWorkSafe.Online may suspend or terminate the services without prejudice to its other rights.
12.3 Services already performed remain fully due.
Unless the Client objects in writing, UWorkSafe.Online is authorised to mention the Client's name and logo as a commercial reference on its marketing materials and website.
The potential invalidity of any clause in these GTC does not affect the validity of the remaining provisions.
15.1 These GTC are governed by Belgian law.
15.2 In the event of a dispute relating to the validity, interpretation or performance of these GTC, the Parties undertake to attempt to resolve their disagreement amicably within thirty (30) days of written notification of the dispute. Failing agreement within that period, any dispute shall fall under the exclusive jurisdiction of the courts of the judicial district of Brabant wallon, subject to any mandatory contrary provision.
16.1 These General Terms and Conditions apply to all services provided by UWorkSafe.Online SRL.
16.2 Where a specific contract, commercial offer, accepted quote or purchase order is signed containing provisions that derogate from these GTC, the specific provisions agreed between the Parties shall prevail over these GTC in the event of a conflict.
16.3 These GTC remain applicable for all matters not expressly governed by the specific contractual documents.
17.1 UWorkSafe.Online reserves the right to amend these GTC at any time. Amendments take effect with respect to new contracts upon publication on the UWorkSafe.Online website or notification to the Client.
17.2 For ongoing contracts, any material amendment to the GTC will be notified to the Client in writing at least thirty (30) days before it takes effect. In the absence of written objection within that period, the Client is deemed to have accepted the new conditions.
17.3 Specific contracts, quotes or purchase orders signed prior to an amendment remain governed by the GTC in force at the date of their conclusion, unless otherwise agreed by the Parties.